Shipping policy
Shipping Policy
Processing Time All orders are processed within 3–7 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
- Standard Shipping (10–20 business days): Free on orders over $50 / $12.75 on orders under $50
International Shipping — European Union We ship to all EU countries via standard tracked shipping. Please see estimated delivery times by region below:
| Region | Estimated Delivery | Rate |
|---|---|---|
| Western EU (FR, DE, NL, BE, AT, IE, LU) | 15–25 business days | $14.00 (Free over $100) |
| Southern EU (IT, ES, PT, GR, MT, CY) | 18–30 business days | $17.00 (Free over $100) |
| Nordic EU (SE, DK, FI) | 15–25 business days | $17.00 (Free over $100) |
| Eastern EU (PL, CZ, HU, RO, BG, SK, SI, HR, EE, LV, LT) | 18–30 business days | $13.00 (Free over $75) |
Please note: Delivery times are estimates and may vary due to customs processing, local postal delays, or high-demand periods. Tracking updates may take 5–7 business days to appear after your shipping confirmation email.
Customs & Duties EU orders under €150 are typically duty-free. Orders above this threshold may be subject to import duties and taxes, which are the responsibility of the customer.
Order Tracking Every order ships with a tracking number sent via email. You can track your order at [your tracking page or carrier link]. Please allow 5–7 business days after dispatch for tracking to activate.
Lost or Delayed Packages If your order hasn't arrived within 35 business days of your shipping confirmation, please contact us at shopcaliora@gmail.com and we'll investigate immediately.