Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must notify us at shopcaliora@gmail.com with a clear statement of your decision to withdraw (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
Once we receive your returned item(s) in original condition, we will reimburse all payments received from you, including standard delivery costs, within 14 days. We will use the same payment method you used for the original transaction unless you have expressly agreed otherwise.
You are responsible for the direct cost of returning the goods. Items must be returned unused, in their original packaging.
Model Withdrawal Form (optional — complete and return only if you wish to withdraw)
- To: Caliora, 1370 West Ridge Rd, Rochester NY 14615. shopcaliora@gmail.com
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________
- Ordered on: __________ / Received on: __________
- Name of consumer(s): __________
- Signature (if paper form): __________
- Date: __________
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopcaliora@gmail.com. Please note that returns will need to be sent to the following address: 1370 West Ridge Rd, Rochester NY 14615.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopcaliora@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopcaliora@gmail.com.